Certification Training for OmniStudio-Consultant Exam Dumps Test Engine [2021]
Dec 31, 2021 Step by Step Guide to Prepare for OmniStudio-Consultant Exam
Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 33
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 34
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
- A. Use an Edit Block in Step 4 to enter payment information.
- B. Divide Step 2 into two steps, so each task is distinct.
- C. Use Multi-select elements in Step 3 for the product list.
- D. Remove Step 1 and prefill the account information automatically.
Answer: D
NEW QUESTION 35
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
- A. Implement FlexCards and OmniScripts for the front-end
- B. Replace existing APEX using DataRaptors and HTTP Actions
- C. Use existing APEX classes as data sources
- D. Create new LWC templates for branding and styling
Answer: A,B
NEW QUESTION 36
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
- A. Add a menue element and Include all the actions
- B. Use a block element to add these new actions
- C. Create a new contact FlexCard for the new actions
- D. Add a flyout to the existing FlexCard
Answer: A
NEW QUESTION 37
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
- A. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
- B. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
- C. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
- D. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
Answer: D
NEW QUESTION 38
Which of the following is a key difference between Integration Procedures and DataRaptors?
- A. Integration Procedures can retrieve data from multiple related objects.
- B. DataRaptors can access data from external sources.
- C. DataRaptors can invoke multiple actions in a single server call.
- D. Integration Procedures can access data from external sources.
Answer: D
NEW QUESTION 39
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Create two states, one for mobile devices and another for non-mobile devices
- B. Enable the Responsive feature on the Product Name and Model field elements
- C. Create two FlexCards, one for mobile devices and another for non-mobile devices
- D. Enable the Mobile-First feature in FlexCard settings
Answer: B
NEW QUESTION 40
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. OmniScript
- B. FlexCards
- C. Lightning Record Page
- D. Customer IntellView
Answer: B
NEW QUESTION 41
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
- A. Configure the save for later property
- B. Combine the three steps into one step
- C. Create a reusable OmniScript for this process
- D. Use a single DataRaptor to save the information
Answer: B,D
NEW QUESTION 42
what can a DataRaptor Extract do?
- A. Extract data from a spreadsheet
- B. Create data in multiple related objects
- C. Load data from external sources
- D. Retrieve data from multiple related objects
Answer: D
NEW QUESTION 43
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
- A. DataRaptor Load
- B. DataRator Turbo Extract
- C. DataRaptor Transform
- D. DataRaptor Extract
Answer: C
NEW QUESTION 44
What is the purpose of a DataRaptor Load?
- A. Send data to a PDF template
- B. Write data to Salesforce objects
- C. Load data to an Interface object
- D. Post data to Salesforce APIs
Answer: B
NEW QUESTION 45
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Calculation Action
- C. Matrix Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 46
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Datatable element
- B. Use a Custom Style to adjust height and width
- C. Use a Block Element with the Collapse property enabled
- D. Use a Zone Template
Answer: A,C
NEW QUESTION 47
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Integration Procedures
- B. Apex Remote
- C. DataRaptor
- D. Apex REST
Answer: A
NEW QUESTION 48
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Add Cancel and Save options for the user
- B. Use the Radio Input property for a Step or Block element
- C. Use the Conditional View property on a Step or Block element
- D. Create child OmniScripts for branched flow
Answer: C
NEW QUESTION 49
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Create a reusable OmniScript to update address information.
Answer: D
NEW QUESTION 50
What business problem does DataRaptor solve?
- A. It allows developers to create complex API queries declaratively.
- B. It guides humans through a complex business process.
- C. lt removes the need to code data mappings for data transformations.
- D. It combines multiple steps and processes into a single server call.
Answer: C
NEW QUESTION 51
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Chaining
- B. Batch jobs
- C. Conditions
- D. Try Catch
Answer: A
NEW QUESTION 52
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Enable the Responsive property
- B. Use card states
- C. Customize the styling
- D. Use flyouts
Answer: A,D
NEW QUESTION 53
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and DataRaptors
- B. OmniScripts and DataRaptors
- C. OmniScripts and Integration Procedures
- D. FlexCards and Integration Procedures
Answer: C
NEW QUESTION 54
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Policies including type, issue date, amount
- B. Terms and Conditions for each policy
- C. Customer name, title, phone, email
- D. Guided troubleshooting process
Answer: A,C
NEW QUESTION 55
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To retrieve multiple data sources in a single response
- B. To minimize the number of elements to be configured
- C. To separate the user interface from changes in the data sources
- D. To achieve elastic scaling
Answer: A,C
NEW QUESTION 56
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