Download CSA Dumps (2025) - Free PDF Exam Demo [Q108-Q131]

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ServiceNow Certified System Administrator professional salary

The Average Salary of a ServiceNow Certified System Administrator professional in

  • England - 52193 POUND
  • United State - 65109 USD
  • India - 4990669 INR
  • Europe - 59854 EURO

 

NEW QUESTION # 108
Access Control rules may be defined with which of the following permission requirements? (Choose three.)

  • A. Conditional Expressions
  • B. Roles
  • C. Scripts
  • D. User Criteria
  • E. Groups
  • F. Assignment Rules

Answer: A,B,C


NEW QUESTION # 109
When using Flow Designer what is the Flow Execution initiated by?

  • A. An execution data pill
  • B. Allow logic
  • C. An existing subflow
  • D. A trigger

Answer: D

Explanation:
A trigger is an activity that, once specified, automatically initiates a flow1. A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target1.
References
* Flow trigger types - Product Documentation: San Diego - ServiceNow1


NEW QUESTION # 110
Which field on every record contains a unique identifier for that record?

  • A. sc_req_item
  • B. sys_number_id
  • C. sys_id
  • D. sys_number

Answer: C

Explanation:
Detailed Explanation:In ServiceNow, the sys_id field serves as a unique identifier for every record within the platform's database. The sys_id is a 32-character globally unique identifier (GUID) that ServiceNow automatically generates for each record, ensuring that every record is uniquely identifiable and can be referenced across the system. This sys_id is essential for integrations, queries, and relationships between records. (Reference: ServiceNow Documentation - Record Identification and sys_id Field)


NEW QUESTION # 111
What are the main UI component(s) of the ServiceNow Platform?

  • A. Banner Frame
  • B. Banner Navigator
  • C. Application Navigator
  • D. Application Frame
  • E. Content Menu
  • F. Content Frame

Answer: A,C,F


NEW QUESTION # 112
User records are stored in which table?

  • A. User [u_sys_user]
  • B. User [sys_user]
  • C. User [s_user]
  • D. User [sn_user]

Answer: B


NEW QUESTION # 113
When selecting the Target table for an import, which tables can you select?
Choose 3 answers

  • A. Tables outside of ServiceNow
  • B. Tables within the existing application scope
  • C. Related tables, using Dot Walk
  • D. Tables which allow write access to other applications
  • E. Tables within the global scope

Answer: B,D,E


NEW QUESTION # 114
Which tables are children of the Task table and come with the base system?
Choose 3 answers

  • A. Incident
  • B. Dictionary
  • C. Config
  • D. Problem
  • E. cmdb
  • F. Change Request

Answer: A,D,F

Explanation:
Explanation
The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.
References
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/concep
https://www.servicenow.com/community/now-platform-forum/parent-table-to-get-an-access-to-child-table
https://www.servicenow.com/community/developer-forum/difference-between-a-base-class-and-base-table


NEW QUESTION # 115
Record numbers have to be manually incremented

  • A. False
  • B. True

Answer: A


NEW QUESTION # 116
Which role can manage multiple knowledge bases?

  • A. sn_kb_admin
  • B. knowledge_admin
  • C. knowledge_base_admin
  • D. kb_admin

Answer: B


NEW QUESTION # 117
Which tables are children of the Task table and come with the base system?
Choose 3 answers

  • A. Incident
  • B. Dictionary
  • C. Config
  • D. Problem
  • E. cmdb
  • F. Change Request

Answer: A,D,F

Explanation:
The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.
References
* https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/concep
* https://www.servicenow.com/community/now-platform-forum/parent-table-to-get-an-access-to-child-table
* https://www.servicenow.com/community/developer-forum/difference-between-a-base-class-and-base-table


NEW QUESTION # 118
What module do you use to access the reports that are available to you?

  • A. Report > View /Run
  • B. Self-Service>My Reports
  • C. Report > Overview
  • D. Reports > Homepage

Answer: D


NEW QUESTION # 119
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

  • A. Service Catalog variables cannot affect the order price
  • B. Service Catalog variables can only be used in Record Producers
  • C. Service Catalog variables are global by default
  • D. Service Catalog variables can only be used in Order Guides

Answer: C


NEW QUESTION # 120
When moving multiple update sets at one time, what might you do to facilitate the move?

  • A. Verify
  • B. Preview
  • C. Batch
  • D. Test

Answer: B


NEW QUESTION # 121
In what order are Access Controls evaluated?

  • A. Field-level - most specific to most general: then Table-level - most specific to most general
  • B. Field-level - mast general to most specific: then Row-level - most specific to most general
  • C. Table-level - most specific to most general; then Row-level - most specific to most general
  • D. Table-level - most specific to most general; then Field-level _ most specific to mast general

Answer: A


NEW QUESTION # 122
Which role(s) are required to impersonate a user?
Choose 2 answers

  • A. sys_user
  • B. admin
  • C. security_admin
  • D. sys_admin
  • E. impersonator

Answer: B,E

Explanation:
Explanation
The admin role is required to impersonate any user in ServiceNow, while the impersonator role is required to impersonate a user who has granted impersonation access to the impersonator. The other roles are not related to the impersonation functionality.
References1: Impersonate a user - Product Documentation: San Diego - ServiceNow2: Non-admin users with the "impersonator" role cannot impersonate any user if there are orphaned 'sys_user_has_role' records like "
[user: null; role: admin]". - Support and Troubleshooting - ServiceNow


NEW QUESTION # 123
A knowledge article must be which of the following states to display to a user?

  • A. Reviewed
  • B. Retired
  • C. Drafted
  • D. Published

Answer: D

Explanation:
Explanation


NEW QUESTION # 124
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

  • A. REQ (Number)>RITM (Number)>TASK (Number)
  • B. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
  • C. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
  • D. REQ (Number)>RITM (Number)>PROCUREMENT (Number)

Answer: A

Explanation:
Explanation/Reference:


NEW QUESTION # 125
What needs to be specified, when creating a Business Rule? (Choose four.)

  • A. Timing
  • B. Condition to evaluate
  • C. Table
  • D. UI action
  • E. Who can run
  • F. Fields to update
  • G. Application scope
  • H. Update set
  • I. Script to run

Answer: C,D,G,I

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/task/t_Edi


NEW QUESTION # 126
Which type of tables may be extended by other tables, but do not extend another table?

  • A. Core Tables
  • B. Custom Tables
  • C. Base Tables
  • D. Extended Tables

Answer: C


NEW QUESTION # 127
What does Natural Language Query allow you to do on a list?

  • A. Predict the filter desired by the user
  • B. Filter list by typing in a phrase
  • C. Set list filter, using audible commands
  • D. Automatically select a filter, based on keywords
  • E. Speak to the condition builder

Answer: D


NEW QUESTION # 128
What are the 5 provided Roles by ServiceNow?

  • A. Approver: Users with the Approver user role can perform all requester actions and may view or modify
    approval records directed to the approver
  • B. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit
    and manage their own requests, access public pages, etc.
  • C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow,
    including Incident and Change management.
  • D. Specialized Administrator: Specialized administrator roles manage specific functions or applications,
    such as Assignment Rules, Knowledge base, reports, or web services
  • E. System Administrator: The admin role provides access to all platform features, applications, functions
    and data.

Answer: A


NEW QUESTION # 129
Which framework can automatically populate values for the priority and Category field based on the Short description field value?

  • A. Predictive intelligence
  • B. Assignment Rule
  • C. Action
  • D. CSDM
  • E. UI Policy

Answer: E


NEW QUESTION # 130
When importing data, what happens to imported rows, if no coalesce field is specified?

  • A. All rows are treated as new records. No existing records are updated.
  • B. Duplicate rows are rejected from the import.
  • C. All rows are rejected from the import, as coalesce field is required.
  • D. All rows are treated as new records, but errors will be flagged in the import log.

Answer: D


NEW QUESTION # 131
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