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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Assessing Customer Needs | 25% | - Consultative sales approach - Identifying customer business and IT challenges - Mapping needs to lifecycle service offerings |
| Topic 2: Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Topic 3: HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 4: Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations - Building service proposals and pricing models |
| Topic 5: Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Comparison with alternative solutions - Compliance, security, and sustainability aspects |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. Visit the competitor's website to read the descriptions of their services
- B. List the different HP Services websites that the customer can visit for more information
- C. Compile a list of issues customers have had with the competitor's services
- D. Refer to the battlecards for the various HP Lifecycle Services
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Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Defective Media Retention
- B. HP Active Care
- C. HP Wolf Protect and Trace
- D. HP Deinstallation Services
- E. HP pc BIOS Asset Tagging service
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Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Renew Services
- B. HP Set Up Services
- C. HP Optimize Services
- D. HP Collaborate Services
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What advantage do HP Imaging and Application Services offer customers?
- A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
- B. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
- C. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
- D. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
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