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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
HP Selling HP Personal Systems Services 2018 Sample Questions:
A customer states that the standard base warranty is sufficient. How should you respond?
- A. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
- B. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
- C. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
- D. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
Correct Answer: A 🗳️
How do HP Services help customers save money and simplify processes? (Select two.)
- A. They provide free delivery.
- B. They cover 80% of out-of-warranty repairs.
- C. They enable customers to concentrate on core business activities.
- D. They cover in-warranty devices from non-HP brands.
- E. They limit unexpected costs.
Correct Answer: A,C 🗳️
Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?
- A. HP Services can immediately and seamlessly replace your help desk.
- B. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
- C. HP Services can be purchased at extremely discounted prices.
- D. HP Services give you predictability and greater control of the Total Cost of Ownership.
Correct Answer: B 🗳️
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Sales Central
- B. HP Care Pack Central
- C. HP Channel Services Network
- D. HP Support Center
Correct Answer: D 🗳️
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